Last updated: [08/12/2024]
This Privacy Policy governs the use of the services provided by SOCIAL WOLF PRIVATE LIMITED (76843812) (hereinafter also referred to as "we", "our" or "us"), either itself or through its subsidiaries, via various electronic platforms such as the social-wolf website or mobile site (i.e. www.social-wolf.com) or mobile applications (the "Mobile Apps") (the social wolf Sites, Mobile Apps and the services offered and/or provided thereon shall collectively hereinafter be referred to as the "Services").
By using the Services in any manner (whether as a registered user or otherwise), you therefore agree that you have read this Privacy Policy and accept the terms stated herein. We reserve the right to modify this Privacy Policy, without notice, at any time. You understand that your continued use of the Services after this Privacy Policy has been modified constitutes your acceptance of the Privacy Policy as amended. For the avoidance of doubt, this Privacy Policy shall also apply to our Merchants (as defined below), as users of the Services and/or Account (as defined below) holders.
If this Privacy Policy is modified in any way it will be updated here. Regularly checking and reviewing this page ensures that you are updated on the information which may be collected, used (and under what circumstances), and if it may be shared with other parties (if at all).
If we believe that the modifications are material, we will notify you of the changes by posting a notice on the social-wolf Sites and/or the Mobile Apps, or email you at the email address provided to us by you, and as we may deem appropriate. What constitutes a material change will be determined by us, at our sole and absolute discretion.
We are committed to protecting your privacy, and we hope that this Privacy Policy demonstrates our commitment to fair information practices, and that this Privacy Policy gives confidence to use the Services.
This Privacy Policy supplements our Terms of Use (or “Terms”, and which may be found at here), and your use of the Services are therefore governed by both this Privacy Policy and the Terms.
This Privacy Policy explains how we handle information collected and received by us from you during the course of your use of the Services. It also governs the collection, use and disclosure of your information and Personal Data (as defined below). We therefore strongly recommend that you read this Privacy Policy carefully to understand our policies and practices with regard to the collection and/or usage of your information and Personal Data.
This privacy policy is only applicable to the Services and not to any other website(s), mobile site(s), mobile application(s) and/or application(s) that you may be able to access from the Services (whether through an advertisement, service, or content link) or any website or mobile site of our Merchants or affiliates, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy.
While you may use the Services (and part(s) thereof) without registration, many of the content and Services on the Social-Wolf Sites or Mobile Apps require registration.
You are responsible for ensuring the accuracy of the information and Personal Data you provide to us. Inaccurate information and Personal Data will affect the information you receive when using the Services, our ability to contact you as described in this Privacy Policy, and which would be crucial to the performance of the Services and your receipt of the benefit(s) thereunder.
"Personal Data" means any data about an individual who can be identified from that data. It includes without limitation an individual’s personal information such as their first and last name, contact details such as your email address and telephone number, year of birth, age, account username and password, credit card information and your address.
Further to the above, information and Personal Data may also include the following:
We may also process your other information and Personal Data, such as:
Also, if you give us information about another person, then you confirm that you can:
a. Account Registration
We use the information and Personal Data that you provide to respond to your questions, provide you the Services, offer you our Merchants’ services and send you emails that are necessary or that we think may interest you. You may choose not to provide us with any information or Personal Data and in such a case you can still access and use some of the Services; however you will not be able to access and use those portions of the Services that require your information and Personal Data upon, and especially the registration of an Account with us.
b. Enquiries
Subject to this Privacy Policy, if you contact us, we may use any of the information and Personal Data you provide in connection with your enquiry, or any information, Personal Data and non-personal information when responding to your enquiries.
c. Our Emails to you
We may use your contact details to send you information when necessary, including Account verification emails, and in conjunction with your use of the Services. In some cases, when you click on a link or an advertisement in an email, your browser may be momentarily directed to the website of a third party which, acting on our behalf (see below), notes or "counts" your response to the email before redirecting your browser to your selected destination; this redirection process may not be apparent to you.
d. Market Research
From time to time our market research department, or our contractors and affiliates acting on our behalf, may conduct online research in order to gather feedback about our Social Wolf Sites, Mobile Apps and the Services. This may be done through email invitations, pop-up surveys, online focus groups, and social networks.
e. Merchant Feedback
We will collect feedback from our restaurant and dining service providers (“Merchants”) about our users, and vice versa, in order to protect the property and rights of the Merchants (including their company and/or business), to protect the safety of the public, restaurant employees or any person, or to prevent or end activity we consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
Certain content and services offered to you through the Social Wolf Sites and Mobile Apps are on websites hosted and operated by a company other than us (“Third Party Websites”).
We do not share your information and Personal Data with those Third Party Websites, but such Third Party Websites may place cookies on your device, which may include a cookie on behalf of us, which would enable us to analyze the usage of the Social Wolf Sites and Mobile Apps, which is solely for the purpose of improving the user experience and performance of the Services.
However, we are not responsible for the privacy practices of any Third Party Websites or third-party service providers who operate such Third Party Websites. Once you leave the Social Wolf Sites and/or Mobile Apps by clicking on a link, advertisement, or other service on any Third Party Websites, the use of any information and Personal Data provided by you is governed by the privacy policy of the operator of that Third Party Websites you are visiting or the provider of such third-party service, and not by this Privacy Policy.
We use commercially reasonable efforts to store and protect your information and Personal Data in a secure environment, but we cannot guarantee that such information and Personal Data will not be intercepted or otherwise disclosed while being transmitted to us over the Internet or stored on our system. We will continue to monitor the performance and effectiveness of our security measures to ensure that your information and Personal Data is appropriately protected and is only used in accordance with this Privacy Policy.
We retain your information and Personal Data for as long as your Account is active, or as needed to provide you with the Services. If you wish to close your Account, you may do so by contacting us as set out below. However, we will retain and use your information and Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If we are unable to delete certain information and Personal Data, we will inform you of the reason(s) for this.
We, and our Merchants, affiliates and service providers, use cookies and other tracking technologies to collect information and Personal Data about your usage of the Services. We do this to ensure that the Services function properly, to improve and customize the user experience, and to understand your interaction with the Services and the advertisements and emails delivered to you. You may choose to limit the information and Personal Data that we collect from you, but certain portions of the Services may not be accessible to you without your information and Personal Data. For more information, please see our Cookies Policy.
We may share your information and Personal Data as follows:
You may have certain rights regarding your information and Personal Data, including the right to access, correct, or delete your information and Personal Data, and to object to or restrict our processing of your information and Personal Data. You may exercise these rights by contacting us at the contact details provided below.
If you choose not to provide us with certain information or Personal Data, we may not be able to provide you with certain services or features of the Services.
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. We will notify you of any material changes to this Privacy Policy by posting a notice on the Social Wolf Sites and/or Mobile Apps, or by email.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: support@social-wolf.com